The following terms and conditions (these "Terms of Service"), govern your access to and use of the Creator Connect platform, including any content, functionality and services offered on or through www.CreatorConnect.com (the "platform"), by Creator Connect owned and operated by WUW Technologies Inc, as applicable.
Please read the Terms of Service carefully before you start to use the platform. By using the platform, opening an account or by clicking to accept or agree to the Terms of Service when this option is made available to you, you accept and agree to be bound and abide by these Terms of Service and our Privacy Policy, found here, incorporated herein by reference.
Key Terms
Artees are users that request custom artwork. Also called an "inspost"
Artist/Creators are users who offer and perform services for Artees on Creator Connect and/or sell artwork
Artee are users who purchase services on Creator Connect
Artist Page is where the Artist can display their style of art and the buyer can submit a vision for each artist which creates an order
Overview (Main terms, in a nutshell)
Only complete and accurate Artees' may buy and sell on Creator Connect. Registration is free.
Artees® on Creator Connect may be offered at a base starting price of $5. Some Artees are offered at a base price of more than $50 as determined by the seller.
Artee pay Creator Connect in advance to create an order.
Orders are purchased through the Order button found on a seller's Artee page or through a Custom Offer.
Revisions
Purpose:
This policy outlines the revision process to ensure efficiency and clarity in the artistic collaboration between the artist and the client.
Policy Details:
Initial Agreement: Upon commissioning a piece, the client will receive a detailed outline or concept sketch based on their requirements. This serves as the foundation for the artwork.
Revision Limit: The client is entitled to a maximum of three (3) revisions after the initial concept is presented. Revisions may include changes to colors, composition, or specific elements within the artwork.
Additional Revisions: Should the client require more than three revisions, additional changes will be subject to a fee, which will be discussed and agreed upon beforehand.
Long version
Artist Basics
Artist create Artees® on Creator Connect to allow Artee to purchase their services. Artist may also offer Custom Offers to Artees in addition to their Artees. Each order you sell and successfully complete, accredits your account with a net revenue of 80% of the purchase amount. Creator Connect accredits Artist once an order is completed. See our "Orders" section below for a definition of a completed order. Revenues are only made available for withdrawal from the Revenue page following a safety clearance period of 14 days after the order is marked as complete. Top Rated Artist and Pro Artist are eligible to withdraw revenue following a safety clearance period of 7 days after the order is marked as complete. Artist may not promote their Artees or any Creator Connect content via the AdWords platform. The seller's rating is calculated based on the order reviews posted by Artee. High ratings allow Artist to obtain advanced seller levels (see Levels below). For security concerns, Creator Connect may temporarily disable a seller’s ability to withdraw revenue to prevent fraudulent or illicit activity. This may come as a result of security issues, improper behavior reported by Artee, or associating multiple Creator Connect accounts to a single withdrawal provider. Artist are responsible for paying any direct or indirect taxes, including any GST, VAT or otherwise, which may apply to them depending on residency or location. Artist represent and warrant that they comply, and will comply at all times, with their obligations under income tax provisions in their jurisdiction. The Artee price shown on the Artee page is inclusive of all such taxes and charges that may apply to the Artist.
Artees®:
Extra Details: Artist are allowed to post a select amount of active Artees based on their Level status. 7 Artees for Artist without a Level status. 10 Artees for Level 1 Artist. 20 Artees for Level 2 Artist. 30 Artees for Top Rated Artist. Artees created on Creator Connect are User Generated Content. Artees may be removed by Creator Connect for violations to these Terms of Service, which may include (but are not limited to) the following violations and/or materials: Illegal or Fraudulent services Copyright Infringement, Trademark Infringement, and violation of a third party's terms of service reported through our Intellectual Property Claims Policy found here Adult oriented services, Pornographic, Inappropriate/Obscene Intentional copies of Artees Spam, Nonsense, or Violent Artees Artees misleading to Artee Reselling of regulated goods Services that extend beyond 30 days of service duration Artees that are removed for violations mentioned above, may result in the suspension of the seller’s account. Artees that are removed for violations are not eligible to be restored or edited. Artees may be removed from our Search feature due to poor performance and/or user misconduct. Artees may include pre-approved platform URLs contained within the Artee description and requirements box. Artees containing platforms promoting content, which violates Creator Connect’s Terms of Service, will be removed. Artees are required to have an appropriate Artee image related to the service offered. An option to upload two additional Artee images are available to all Artist. Artees may contain an approved Artee Video uploaded through the Artee management tools available on Creator Connect. Statements on the Artee Page that undermine or circumvent these Terms of Service is prohibited. Eligible Artees and Artist may price their Artees at a base price beyond $5. Base prices on Artees can be set to $5, $25, $50, and $100 and up. Eligible Artees in select Categories may set up Artee Packages to offer their services in structured formats with multiple price points for the selected Artee. Artee Extras Artee Extras are additional services offered on top of the Seller’s Artee for an additional price defined by the Seller. Artee Extras may be removed for violations of our Terms of Service. For specific terms, please see the Artees® section above for a list of services that violate our Terms of Service. Artees are subject to be removed due to violations found in Artee Extras. The amount of Artee Extras, which can be offered, and the price for each Artee Extra, is based on the sellers discretion. Services offered through Artee Extras must be related to the base service and part of the deliverables on the order. Artee Extras may cover different categories of services that are components to a higher quality delivered service. Artist have the option to extend the duration of an order for each Artee Extra that is added to the order. This is to cover the time needed to complete the extra service.
Levels Creator Connect is all about helping Artist leverage their skills. We seek to empower top performing Artist with helpful tools to grow their business. Artist who invest in self-promotion may achieve greater customer satisfaction. And, if they deliver on time and maintain high quality and ratings, Creator Connect may reward them with new statuses, special opportunities, benefits, and tools that come with it. Creator Connect Artist can gain account Levels based on their activity, performance and reputation. Advancement in Levels are updated periodically by an automated system. The current Levels a seller can achieve are, Level 1, 2, and Top Rated. Artist who cannot maintain their high quality service, experience a severe drop in ratings, or stop delivering on time risk losing their seller status and the benefits that come with it. For example, late deliveries, warnings to the seller’s account and cancellations can cause a seller to move to a different Level. Advanced levels provide their owners with additional benefits, including offering Artees for higher prices through Artee Extras, or selling their Artee in multiples. Top Rated Artist Top Rated Artist are chosen manually by Creator Connect editors through an ongoing review process based on seniority, volume of sales, extremely high ratings, exceptional customer care, high order completion rate and community leadership. Top Rated Artist gain access to more extensive features than previous levels, including exclusive access to beta features and VIP support. Top Rated eligibility is constantly evaluated by Creator Connect to ensure that the quality standards and expectations of the Top Rated selection is kept. Creator Connect retains the right to change a Top Rated Seller status in light of such evaluation. In addition, Top Rated Artist who cannot maintain their high quality service through a severe drop in ratings, stop delivering on time, increased cancellation rate or violate our Terms of Service, also risk losing their Top Rated status and the benefits that come with it. Pro Artist Pro Artist are pre-verified professionals who undergo a vetting process by Creator Connect editors. Applying for Creator Connect Pro is open to everyone: professional freelancers who are new to Creator Connect, as well as existing Creator Connect Artist. Pro Artist eligibility is constantly evaluated by Creator Connect to ensure that the quality standards and expectations of the Pro Seller selection is kept. Creator Connect retains the right to change a Pro Seller status in light of such evaluation. In addition, Pro Artist who cannot maintain their high quality service through a severe drop in ratings, stop delivering on time, increased cancellation rate or violate our Terms of Service, also risk losing their Pro status and the benefits that come with it.
Shipping Physical Deliverables Some of the services on Creator Connect are delivered physically (arts and crafts, collectable items, etc.). For these types of Artees, Artist may decide to add shipping charges. Artist can add shipping charges for local shipping (within the same country) and for international shipping (anywhere else). Artees that include shipping costs must have physical deliverables sent to Artee. Shipping costs added to a Artee only pertains to the cost Artist require to ship physical items to Artee. Important: Artee who purchase Artees that require physical delivery, will be asked to provide a shipping address. Artist are responsible for all shipping arrangements once the buyer provides the shipping address. Creator Connect does not handle or guarantee shipping, tracking, quality, and condition of items or their delivery and shall not be responsible or liable for any damages or other problems resulting from shipping. A tracking number is a great way to avoid disputes related to shipping. We require entering the tracking number if available in the order page when delivering your work. Printing Services Some of the services on Creator Connect can be printed and physically delivered (Business Cards, Canvas/Poster Prints, T-Shirts, Flyers, Stationery, etc.). Important: Artee who use the Printing Services that require physical delivery, will be asked to provide a shipping address. Printing Services are powered by the artist You can use the Printing Services for delivered work, to which you own all right, title, and interest. Such delivered work must not contain any libelous or otherwise illegal content, and does not actually or potentially infringe or misappropriate the copyright, trademark, or proprietary or intellectual property right of any person. You can report any claims of copyright infringement (DMCA notices) or trademark infringement in accordance with our Intellectual Property claims procedures that can be reviewed here. Upon completion of a Printing Order, Buyer will receive a confirmation email containing a Printing Order ID as well as the specific details of the Printing Order. By using the Printing Services you hereby grant to Creator Connect ,a non-exclusive, worldwide, royalty-free sub-license to edit, modify, adapt, translate, exhibit, publish, transmit, copy, prepare derivative works from, distribute, perform, display and use any delivered work in order to perform the Printing Services. Users can contact Creator Connect's customer support department for assistance here. Artee Basics You may not offer direct payments to Artist using payment systems outside of the Creator Connect Order system.. Creator Connect retains the right to use all publically published delivered works for Creator Connect marketing and promotional purposes. Artee may request a specific service from the Post a Request feature found from the Shopping dashboard. Services requested on Creator Connect must be an allowed service on Creator Connect. Purchasing Artee pay Creator Connect to create an order from a seller’s Artee page or Custom Offer, using the Order Now button. In addition Artee can request a Custom Order which addresses specific buyer requirements, and receive a Custom Offer from Artist through the platform or through Creator Connect Anywhere. Artees may be purchased using one of the following payment methods: Credit Card, PayPal or Creator Connect Credit. Processing fees are added at the time of purchase where a buyer can review and accept the total amount requested to pay. These fees cover payment processing and administrative fees. As of July 2016, the current fees assessed to the total purchase amount are 17.77% on all purchases. When purchasing from your seller's balance (i.e. out of your earned revenues) or buyer's shopping balance (resulting from any credits or refunds) you will not be charged a processing fee. Funds returned to your balance from cancelled orders will not include processing fees paid. If you have funds in your account balance, either from your Shopping or available Revenue balance, it will be automatically applied to your next purchase. In certain locations, we may allow Artee to pay in local currency (Artee will always have the option to view prices and pay in US$). Artee should note, however, that Artees’ local pricing is only a conversion of their original US$ price, and therefore local currency prices may change daily in accordance with current exchange rates. You may not offer Artist to pay, or make payment using any method other than through the Creator Connect platform. In case you have been asked to use an alternative payment method, please report it immediately to Customer Support report@creatorconnect.com To protect against fraud, unauthorized transactions (such as money laundering), claims or other liabilities, we do not collect credit information; but allow our payment vendors to collect information for the purpose of collecting payments from Artee on the platform or transferring payments to Artist on the platform. We are not exposed to the payment information provided to our payment vendors, and this information is subject to the privacy policy applicable to the payment vendor. Please see our Privacy Policy for more information here.
Basics Once payment is confirmed, your order will be created and given a unique Creator Connect order number (#FO). Artist must deliver completed files and/or proof of work using the Deliver Work button (located on the Order page) according to the service that was purchased and advertised on their Artee. Using the Deliver Work button may not be abused by Artist to circumvent Order guidelines described in this Terms of Service. Using the “Deliver Work” button when an order was not fulfilled may result in a cancellation of that order after review, affect the seller’s rating and result in a warning to seller. An order is marked as complete after the order is marked as Delivered and then rated by a buyer. An order will be automatically marked as complete if not rated and no request for modification was submitted within 3 days after marked as Delivered. We encourage our Artee and Artist to try and settle conflicts amongst themselves. If for any reason this fails after using the Resolution Center or if you encounter non-permitted usage on the platform, users can contact Creator Connect's Customer Support department for assistance here.