Creator Connect ("we," "us," or "our") operates a music streaming platform that connects artists and listeners. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application, website, and related services (collectively, the "Service"). By using our Service, you agree to the collection and use of information in accordance with this policy.
Children Under the Age of 13
Our Service is not intended for children under 13 years of age. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a child under age 13 without verification of parental consent, we take steps to remove that information from our servers.
Information We Collect
Information You Provide
Account Information: Email address, username, password, profile picture, and display name
Profile Information: Bio, favorite genres, social media links (optional)
Payment Information: Billing address and payment method details (processed securely by our payment partners)
Communications: Messages you send to customer support or other users
Content: Music uploads, playlists, reviews, and comments (for artist accounts)
Device Information: Device type, operating system, app version, device identifiers, and mobile network information
Location Data: Approximate location based on IP address (precise location only with permission for local content recommendations)
Audio Data: We do not access your device's microphone unless you explicitly enable voice search features
Technical Data: IP address, browser type, time zone, referring website, and access times
Music Library Access (iOS/Android)
With your permission, we may access your device's music library to provide features like importing playlists or finding songs you already own. This access is optional and can be revoked in your device settings.
How We Use Your Information
Service Provision: Stream music, manage your account, process payments, and provide customer support
Personalization: Create personalized playlists, recommend music, and customize your experience
Communication: Send service updates, promotional content (with your consent), and respond to inquiries
Analytics: Understand usage patterns, improve our Service, and develop new features
Legal Compliance: Comply with legal obligations, enforce our terms, and protect against fraud
Royalty Distribution: Track music plays for accurate royalty payments to artists and rights holders
Content Moderation: Monitor uploaded content for copyright violations and inappropriate material
How We Share Your Information
We Do Not Sell Your Personal Information
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
We May Share Information With:
Service Providers: Payment processors, cloud storage providers, analytics services, and customer support tools
Artists and Rights Holders: Aggregated, non-personal listening data for royalty calculations and analytics
Legal Authorities: When required by law, court order, or to protect our rights and safety
Business Transfers: In connection with mergers, acquisitions, or asset sales (with appropriate notice)
With Your Consent: When you explicitly authorize sharing with third-party services
Public Information
Your username, profile picture, public playlists, and follower/following lists are visible to other users unless you block them. You can control these privacy settings in your account preferences.
Data Security and Storage
We implement industry-standard security measures to protect your information, including:
Encryption of data in transit and at rest
Secure payment processing through certified payment partners
Regular security audits and vulnerability assessments
Limited access to personal data on a need-to-know basis
Device-specific encryption for downloaded content
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Offline Downloads and Content Protection
For premium subscribers, we offer offline downloads with the following privacy and security measures:
Downloaded content is encrypted and tied to your specific device and account
We monitor device security to prevent unauthorized access to content
Download licenses automatically expire when subscriptions end
We track download usage for licensing compliance and fraud prevention
No personal information is stored within the encrypted audio files
Your Rights and Choices
Account Management
Access and update your account information at any time
Download a copy of your personal data
Delete your account and associated data
Control privacy settings and public profile visibility
Communication Preferences
Opt out of promotional emails by clicking unsubscribe links
Disable push notifications in your device or app settings
Control marketing communications in your account preferences
California Privacy Rights (CCPA)
California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect, request deletion, and opt-out of sales (though we don't sell personal information). Contact us at privacy@creatorconnect.com to exercise these rights.
European Privacy Rights (GDPR)
If you're located in the European Union, you have additional rights under GDPR, including data portability, rectification, and the right to lodge complaints with supervisory authorities.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience:
Essential Cookies: Required for basic functionality like login and security
Analytics Cookies: Help us understand how you use our Service
Preference Cookies: Remember your settings and preferences
Marketing Cookies: Used for personalized advertising (with your consent)
You can control cookies through your browser settings, though some features may not work properly if cookies are disabled.
Third-Party Services and Links
Our Service may contain links to third-party websites or integrate with external services (like social media platforms). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
Third-Party Integrations:
Payment processors (Stripe, Apple Pay, Google Pay)
Cloud storage providers (Google Cloud)
Analytics services (Firebase, Google Analytics)
Social media platforms (for sharing features)
Customer support tools
Data Retention
We retain your information for as long as necessary to provide our Service and comply with legal obligations:
Account information: Until you delete your account
Listening history: Up to 3 years for recommendation improvements
Payment information: As required by financial regulations
Support communications: Up to 2 years
Legal compliance data: As required by applicable laws
International Data Transfers
Creator Connect is based in the United States. Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers, including standard contractual clauses and adequacy decisions where applicable.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our Service. Your continued use of the Service after changes become effective constitutes acceptance of the revised policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us: